We accept bank transfers (NEFT/RTGS/IMPS), UPI, cheque payments and online payment links. For large orders, advance payment terms are discussed during the quotation process.
Yes. For customized and bulk orders, we typically require an advance before production begins. The advance percentage and remaining balance terms are clearly stated in the proforma invoice.
Refunds are processed in cases of manufacturing defects, wrong items delivered or significant quality issues. Since most orders are customized, we do not accept returns for change-of-mind.
If you receive damaged or defective products, please report it within 48 hours of delivery with photographs. We'll arrange a replacement or issue a refund based on the situation.
Once a refund is approved, it is processed within 7–10 business days to your original payment source. You'll receive a confirmation email once the refund is initiated.
Yes. A proper GST invoice is issued for every order. Please share your company name, address and GSTIN at the time of ordering to ensure accurate billing documentation.
